:root{--bg:#f3eef0;--bg-2:#fff;--surface:#fff;--surface-2:#f7f1f3;--border:#17111412;--border-strong:#17111424;--text:#18141a;--text-dim:#6e6670;--text-faint:#a79fa6;--teal:#e31c63;--teal-dim:#e31c631f;--violet:#5b4fe0;--violet-dim:#5b4fe01f;--amber:#f2a93c;--amber-dim:#f2a93c29;--coral:#dc2f44;--coral-dim:#dc2f441f;--green:#1e9e5e;--green-dim:#1e9e5e1f;--tc-navy:#15121a;--tc-yellow:#e31c63;--ink-accent:#c4185a;--ink-danger:#c4283a;--ink-green:#15803d;--ink-amber:#7a4e15;--ink-violet:var(--violet);--radius:20px;--font-ui:"Manrope",-apple-system,"Segoe UI",sans-serif;--font-mono:"JetBrains Mono","SFMono-Regular",Consolas,monospace;--fs-2xs:10px;--fs-xs:11px;--fs-sm:12px;--fs-base:13px;--fs-md:14px;--fs-lg:16px;--fs-xl:20px;--fs-2xl:26px;--fs-3xl:30px;--sp-1:4px;--sp-2:8px;--sp-3:12px;--sp-4:16px;--sp-5:20px;--sp-6:24px;--sp-8:32px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-ui);background:radial-gradient(1200px 600px at 85% -10%, #e31c6314, transparent), 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th{color:var(--ink-accent);border-bottom:1px solid var(--teal)}td{border-bottom:1px solid var(--border);color:var(--text-dim);white-space:nowrap;padding:13px 20px}td.name{color:var(--text);font-weight:700}td.num{font-family:var(--font-mono);text-align:right}tbody tr:nth-child(2n){background:#00000009}.id-chip{font-family:var(--font-mono);font-size:var(--fs-xs);background:var(--surface-2);color:var(--text-dim);border-radius:6px;padding:3px 8px}.badge{font-size:var(--fs-2xs);border-radius:20px;padding:3px 9px;font-weight:700;display:inline-block}.badge.kapali{background:var(--teal-dim);color:var(--ink-accent)}.badge.acik{background:var(--coral-dim);color:var(--ink-danger)}.badge.onay{background:var(--amber-dim);color:var(--ink-amber)}.badge.red{color:var(--text-dim);background:#17111414}.badge.tip-kampanya{background:var(--teal-dim);color:var(--ink-accent)}.badge.tip-postpaid{background:var(--violet-dim);color:var(--ink-violet)}.badge.tip-servis{background:var(--amber-dim);color:var(--ink-amber)}.mini-bar{background:var(--bg-2);vertical-align:middle;border-radius:3px;width:70px;height:6px;margin-right:8px;display:inline-block;overflow:hidden}.mini-bar i{background:linear-gradient(90deg,var(--teal),var(--violet));height:100%;display:block}@media (width<=760px){#app.show{grid-template-columns:84px 1fr}.sidebar{padding:16px 8px}.sidebar .brand{justify-content:center;padding:0 0 20px}.sidebar .brand-logo-full{display:none}.sidebar .brand-logo-icon{height:40px;display:block}.nav-item{justify-content:center;padding:12px 6px}.nav-item span:not(.dot){display:none}.sidebar-user{flex-direction:column;gap:6px}.sidebar-user .u-name,.sidebar-user .u-role,.logout-btn{display:none}}@media (width<=480px){.main{padding:16px 14px 48px}.filters,.topbar-actions{width:100%}.search-box{width:100%;min-width:0}.modal-card{max-height:92vh;padding:18px}.chart-wrap{height:200px}.chart-wrap.tall{height:240px}.compare-grid,.people-grid,.kpi-grid{grid-template-columns:1fr}}.view{display:none}.view.active{display:block}.topbar-actions{align-items:center;gap:10px;display:flex}.search-box{background:var(--surface);border-color:#0000;border-radius:10px;align-items:center;gap:8px;min-width:220px;height:44px;padding:0 12px;display:flex;box-shadow:0 1px 2px #1711140d,0 6px 16px -10px #17111429}.search-box input{color:var(--text);font-family:inherit;font-size:var(--fs-sm);background:0 0;border:none;width:100%}.search-box input:focus{outline:none}.icon-btn{background:var(--surface);cursor:pointer;width:44px;height:44px;font-size:var(--fs-md);color:var(--text-dim);border-color:#0000;border-radius:10px;justify-content:center;align-items:center;display:flex;position:relative;box-shadow:0 1px 2px #1711140d,0 6px 16px -10px #17111429}.icon-btn:hover{color:var(--text)}.icon-btn .badge-dot{background:var(--coral);color:#fff;font-size:var(--fs-2xs);border-radius:50%;justify-content:center;align-items:center;min-width:16px;height:16px;padding:0 3px;font-weight:800;display:flex;position:absolute;top:-3px;right:-3px}.dropdown{background:var(--surface);border:1px solid var(--border);z-index:50;border-radius:16px;width:300px;display:none;position:absolute;top:44px;right:0;overflow:hidden;box-shadow:0 20px 50px #00000026}.dropdown.show{display:block}.dropdown-head{border-bottom:1px solid var(--border);font-size:var(--fs-sm);padding:12px 14px;font-weight:800}.notif-item{border-bottom:1px solid var(--border);font-size:var(--fs-sm);color:var(--text-dim);gap:9px;padding:11px 14px;display:flex}.notif-item:last-child{border-bottom:none}.notif-item .n-dot{border-radius:50%;flex-shrink:0;width:7px;height:7px;margin-top:4px}.notif-item .n-dot.warn{background:var(--amber)}.notif-item .n-dot.danger{background:var(--coral)}.notif-item b{color:var(--text);font-size:var(--fs-sm);margin-bottom:2px;display:block}.icon-btn-wrap{position:relative}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:18px;display:flex}.page-head .ph-actions{gap:10px;margin-left:auto;display:flex}.btn{border:1px solid var(--border);background:var(--surface);color:var(--text);font-size:var(--fs-sm);cursor:pointer;border-radius:9px;padding:9px 16px;font-family:inherit;font-weight:700}.btn.primary{background:var(--tc-navy);border-color:var(--tc-navy);color:#fff}.btn.primary:hover{opacity:.9}.btn.ghost{background:0 0}.btn.small{font-size:var(--fs-xs);padding:6px 12px}.btn.danger{border-color:var(--coral);color:var(--ink-danger);background:var(--coral-dim)}.btn.success{border-color:var(--ink-accent);color:#fff;background:var(--ink-accent)}.sla-banner{background:var(--coral-dim);border:1px solid var(--coral);font-size:var(--fs-sm);color:var(--ink-danger);border-radius:12px;align-items:center;gap:10px;margin-bottom:18px;padding:12px 16px;font-weight:700;display:flex}.queue-list{flex-direction:column;gap:10px;display:flex}.queue-row{background:var(--surface);border-color:#0000;border-radius:16px;flex-wrap:wrap;align-items:center;gap:14px;padding:14px 16px;display:flex;box-shadow:0 1px 2px #1711140a,0 14px 28px -18px #17111424}.queue-row .q-main{flex:1;min-width:200px}.queue-row .q-id{font-family:var(--font-mono);font-size:var(--fs-xs);color:var(--text-faint)}.queue-row .q-desc{font-size:var(--fs-base);margin-top:3px;font-weight:700}.queue-row .q-meta{font-size:var(--fs-xs);color:var(--text-dim);margin-top:4px}.queue-row .q-actions{gap:8px;display:flex}.sla-tag{font-size:var(--fs-2xs);background:var(--amber-dim);color:var(--ink-amber);border-radius:20px;padding:3px 9px;font-weight:800}.sla-tag.breach{background:var(--coral-dim);color:var(--ink-danger)}.people-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:14px;display:grid}.person-card{text-align:left;background:var(--surface);border-radius:var(--radius);cursor:pointer;border-color:#0000;width:100%;padding:18px;transition:border-color .15s,box-shadow .15s;display:block;box-shadow:0 1px 2px #1711140a,0 20px 40px -20px #17111424}.person-card:hover{box-shadow:0 1px 2px #1711140d,0 24px 44px -18px #e31c6338}.person-card .p-head{border-bottom:1px solid var(--border);align-items:center;gap:12px;margin-bottom:14px;padding-bottom:14px;display:flex}.person-card .p-avatar{background:var(--violet-dim);width:44px;height:44px;color:var(--ink-violet);font-weight:800;font-size:var(--fs-md);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.person-card .p-head-text{flex-direction:column;justify-content:center;min-width:0;display:flex}.person-card .p-name{font-weight:800;font-size:var(--fs-base);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.person-card .p-role{font-size:var(--fs-xs);color:var(--text-dim);margin-top:2px}.person-card .p-stats{text-align:center;justify-content:space-around;display:flex}.kpi-card,.panel,.queue-row,.compare-card{transition:box-shadow .15s,border-color .15s}.kpi-card:hover,.panel:hover,.queue-row:hover,.compare-card:hover{box-shadow:0 1px 2px #1711140d,0 28px 48px -20px #17111433}.person-card .p-stat b{font-family:var(--font-mono);font-size:var(--fs-lg);display:block}.person-card .p-stat span{font-size:var(--fs-2xs);color:var(--text-faint);text-transform:uppercase;font-weight:700}.compare-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;margin-bottom:18px;display:grid}.compare-card{background:var(--surface);border-radius:var(--radius);border-color:#0000;padding:18px 20px;box-shadow:0 1px 2px #1711140a,0 20px 40px -20px #17111424}.compare-card .c-label{font-size:var(--fs-xs);color:var(--text-dim);text-transform:uppercase;letter-spacing:.3px;margin-bottom:10px;font-weight:700}.compare-card .c-row{align-items:baseline;gap:10px;display:flex}.compare-card .c-value{font-family:var(--font-mono);font-size:var(--fs-2xl);font-weight:700}.compare-card .c-change{font-size:var(--fs-sm);font-weight:800}.compare-card .c-sub{font-size:var(--fs-xs);color:var(--text-faint);margin-top:6px}.modal-overlay{-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);z-index:100;background:#02081880;justify-content:center;align-items:center;padding:20px;display:none;position:fixed;inset:0}.modal-overlay.show{display:flex}.modal-card{background:var(--surface);border:1px solid var(--border-strong);border-radius:18px;width:100%;max-width:520px;max-height:85vh;padding:26px;position:relative;overflow-y:auto}.modal-close{cursor:pointer;width:36px;height:36px;color:var(--text-dim);font-size:var(--fs-xl);border-radius:8px;justify-content:center;align-items:center;line-height:1;display:flex;position:absolute;top:14px;right:14px}.modal-close:hover{color:var(--text);background:var(--surface-2)}.modal-card h3{font-size:var(--fs-lg);margin-bottom:4px;font-weight:800}.modal-card .m-sub{font-size:var(--fs-sm);color:var(--text-dim);margin-bottom:20px}.timeline{flex-direction:column;display:flex}.tl-item{gap:14px;padding-bottom:22px;display:flex;position:relative}.tl-item:last-child{padding-bottom:0}.tl-item:not(:last-child):after{content:"";background:linear-gradient(var(--teal), var(--teal-dim));border-radius:2px;width:2px;position:absolute;top:26px;bottom:-22px;left:13px}.tl-marker{z-index:1;background:var(--bg-2);border:2px solid var(--border-strong);color:#0000;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:26px;height:26px;display:flex;position:relative}.tl-item.done .tl-marker{background:var(--bg-2);border-color:var(--teal);color:var(--teal)}.tl-item.pending .tl-marker{border-color:var(--text-faint)}.tl-body{padding-top:2px}.tl-item .tl-title{font-weight:800;font-size:var(--fs-base)}.tl-item .tl-date{font-size:var(--fs-xs);color:var(--text-dim);font-family:var(--font-mono);margin-top:2px}.tl-item .tl-person{font-size:var(--fs-xs);color:var(--text-faint);margin-top:2px}.mode-tabs{background:var(--bg-2);border-radius:10px;margin-bottom:22px;padding:4px;display:flex}.mode-tab{text-align:center;font-size:var(--fs-sm);color:var(--text-dim);cursor:pointer;border-radius:8px;flex:1;padding:9px;font-weight:700}.mode-tab.active{background:var(--surface);color:var(--text)}.forgot-link{text-align:right;font-size:var(--fs-xs);color:var(--text-dim);cursor:pointer;margin:-8px 0 16px;display:block}.forgot-link:hover{color:var(--ink-accent)}.back-link{font-size:var(--fs-sm);color:var(--text-dim);cursor:pointer;align-items:center;gap:6px;margin-bottom:18px;font-weight:600;display:flex}.back-link:hover{color:var(--text)}.success-box{background:var(--teal-dim);border:1px solid var(--teal);color:var(--text);font-size:var(--fs-sm);border-radius:10px;margin-bottom:18px;padding:14px 16px;line-height:1.5}.field-error{color:var(--ink-danger);font-size:var(--fs-xs);margin-top:-10px;margin-bottom:14px}.login-theme-btn{background:var(--surface-2);border:1px solid var(--border);cursor:pointer;width:40px;height:40px;font-size:var(--fs-md);color:var(--text-dim);z-index:2;border-radius:9px;justify-content:center;align-items:center;display:flex;position:absolute;top:16px;right:16px}.login-theme-btn:hover{color:var(--text)}.sidebar-toggle{background:var(--surface);cursor:pointer;width:26px;height:26px;color:var(--text-dim);opacity:0;pointer-events:none;z-index:3;border-color:#0000;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;transition:opacity .15s,color .15s,border-color .15s;display:flex;position:absolute;top:50%;right:-29px;transform:translateY(-50%);box-shadow:0 1px 2px #1711140d,0 6px 16px -10px #17111429}.sidebar:hover .sidebar-toggle,.sidebar:focus-within .sidebar-toggle,.sidebar-toggle:focus-visible{opacity:1;pointer-events:auto}.sidebar-toggle:hover{color:var(--text);border-color:var(--text-dim)}.nav-icon{flex-shrink:0}.nav-label{white-space:nowrap}.nav-item.active .nav-icon{color:var(--ink-accent)}#app.show{transition:grid-template-columns .2s}#app.show.nav-collapsed{grid-template-columns:84px 1fr}.nav-collapsed .sidebar{padding:16px}.nav-collapsed .sidebar .brand{justify-content:center;padding:0 0 20px}.nav-collapsed .sidebar .brand-logo-full{display:none}.nav-collapsed .sidebar .brand-logo-icon{height:40px;display:block}.nav-collapsed .nav-item{justify-content:center;width:44px;height:44px;margin:0 auto 3px;padding:0}.nav-collapsed .nav-item .nav-label{display:none}.nav-collapsed .sidebar-user{flex-direction:column;gap:6px}.nav-collapsed .sidebar-user .u-name,.nav-collapsed .logout-btn{display:none}.dropdown-head{justify-content:space-between;align-items:center;display:flex}.dropdown-close{cursor:pointer;color:var(--text-dim);font-size:var(--fs-md);justify-content:center;align-items:center;width:24px;height:24px;display:flex}.dropdown-close:hover{color:var(--text)}.link-btn{color:var(--ink-accent);font-weight:700;display:inline}.link-btn:hover{text-decoration:underline}.th-sort-btn{cursor:pointer;width:100%;color:inherit;font:inherit;letter-spacing:inherit;text-transform:inherit;align-items:center;gap:4px;display:flex}.th-sort-btn:hover{color:var(--text)}.sort-icon{opacity:.35;font-size:.85em}.sort-icon.active{opacity:1}.row-clickable{cursor:pointer}.row-clickable:hover{background:var(--surface-2)}.row-clickable:focus-visible{outline:2px solid var(--teal);outline-offset:-2px}.chatbot-btn{background:var(--ink-accent);color:#fff;width:52px;height:52px;font-size:var(--fs-xl);cursor:pointer;z-index:60;border-radius:50%;justify-content:center;align-items:center;display:flex;position:fixed;bottom:24px;right:24px;box-shadow:0 10px 24px #0003}.chatbot-panel{background:var(--surface);border:1px solid var(--border-strong);z-index:60;border-radius:18px;flex-direction:column;width:320px;max-height:440px;display:flex;position:fixed;bottom:88px;right:24px;overflow:hidden;box-shadow:0 20px 50px #0003}.chatbot-head{border-bottom:1px solid var(--border);font-weight:800;font-size:var(--fs-base);justify-content:space-between;align-items:center;padding:14px 16px;display:flex}.chatbot-close{color:var(--text-dim);display:flex}.chatbot-close:hover{color:var(--text)}.chatbot-messages{flex-direction:column;flex:1;gap:10px;max-height:290px;padding:12px 14px;display:flex;overflow-y:auto}.chat-msg{max-width:85%;font-size:var(--fs-sm);border-radius:12px;padding:9px 12px;line-height:1.45}.chat-msg.bot{background:var(--surface-2);border-bottom-left-radius:4px;align-self:flex-start}.chat-msg.user{background:var(--teal-dim);color:var(--text);border-bottom-right-radius:4px;align-self:flex-end}.chatbot-input-row{border-top:1px solid var(--border);gap:8px;padding:10px;display:flex}.chatbot-input-row input{background:var(--surface-2);border:1px solid var(--border);color:var(--text);font-family:inherit;font-size:var(--fs-sm);border-radius:8px;flex:1;padding:9px 10px}.chatbot-input-row input:focus{border-color:var(--teal);outline:none}.chatbot-input-row button{background:var(--ink-accent);color:#fff;cursor:pointer;font-weight:800;font-size:var(--fs-sm);border:none;border-radius:8px;padding:0 14px}.custom-range-panel{z-index:20;background:var(--surface);border:1px solid var(--border-strong);border-radius:16px;align-items:flex-end;gap:12px;margin-top:8px;padding:16px;display:flex;position:absolute;top:100%;left:0;box-shadow:0 20px 50px #00000026}.pagination{flex-wrap:wrap;justify-content:center;align-items:center;gap:8px;margin-top:16px;display:flex}.page-btn{border:1px solid var(--border);background:var(--surface);color:var(--text-dim);cursor:pointer;font-size:var(--fs-sm);border-radius:8px;padding:7px 12px;font-family:inherit;font-weight:700}.page-btn:hover:not(:disabled){color:var(--text)}.page-btn.active{background:var(--ink-accent);color:#fff;border-color:var(--ink-accent)}.page-btn:disabled{opacity:.35;cursor:not-allowed}.toast{background:var(--surface);border:1px solid var(--border-strong);font-size:var(--fs-base);color:var(--text);z-index:100;border-radius:12px;padding:12px 22px;font-weight:700;animation:.2s toastIn;position:fixed;bottom:24px;left:50%;transform:translate(-50%);box-shadow:0 20px 50px #0003}.toast.success{border-color:var(--green);color:var(--ink-green)}.toast.reject,.toast.error{border-color:var(--coral);color:var(--ink-danger)}@keyframes toastIn{0%{opacity:0;transform:translate(-50%,10px)}to{opacity:1;transform:translate(-50%)}}.panel.narrow{max-width:680px;margin:0 auto 20px}.month-select{background:var(--bg-2);border:1px solid var(--border);color:var(--text);font-family:inherit;font-size:var(--fs-sm);cursor:pointer;border-radius:9px;padding:9px 12px;font-weight:700}.btn.secondary{border:1px solid var(--border-strong);color:var(--text);background:0 0;width:100%;margin-top:10px}.btn.secondary:hover{background:var(--bg-2)}#loginScreen{background:var(--teal-dim);justify-content:space-evenly;align-items:center;width:100%;min-height:100vh;display:flex}.login-split-left{flex:0 900px;justify-content:center;align-items:center;padding:24px;display:flex;overflow:hidden}.login-split-img{object-fit:contain;width:100%;height:auto;max-height:75vh}.login-split-right{flex:none;justify-content:center;align-items:center;padding:24px;display:flex}@media (width<=900px){.login-split-left{display:none}.login-split-right{flex:100%}}html.dark{--bg:#18141e;--bg-2:#211c29;--surface:#241f2d;--surface-2:#2e2736;--border:#ffffff14;--border-strong:#ffffff29;--text:#f3eef2;--text-dim:#b3a8b8;--text-faint:#8a8090;--teal:#ff3d7f;--teal-dim:#ff3d7f29;--violet:#8a7cff;--violet-dim:#8a7cff29;--amber:#ffb454;--amber-dim:#ffb45429;--coral:#ff6b7f;--coral-dim:#ff6b7f29;--tc-navy:#15121a;--tc-yellow:#ff3d7f;--ink-accent:var(--teal);--ink-danger:var(--coral);--ink-amber:var(--amber);--ink-violet:var(--violet)}html.dark .kpi-card,html.dark .panel,html.dark .journey,html.dark .person-card,html.dark .compare-card,html.dark .modal-card,html.dark .login-card,html.dark .dropdown,html.dark .chatbot-panel,html.dark .custom-range-panel,html.dark .sidebar,html.dark .filters,html.dark .search-box,html.dark .icon-btn,html.dark .sidebar-toggle,html.dark .queue-row{border-color:var(--border);box-shadow:none}html.dark .kpi-card:hover,html.dark .panel:hover,html.dark .queue-row:hover,html.dark .compare-card:hover{border-color:var(--border-strong);box-shadow:none}html.dark .person-card:hover{border-color:var(--teal);box-shadow:none}html.dark .btn.primary{background:var(--teal);border-color:var(--teal);color:#fff}html.dark .badge.red{color:var(--text-dim);background:#ffffff14}